Base de connaissances

Exim Bank Comoros offers a comprehensive range of products and services for individuals and businesses, emphasizing innovation and personalized solutions. The bank operates through an extensive network of 8 branches, 9 ATMs, and over 170 agents, with a global presence through its parent group.

Exim Bank Comoros offers MyExim mobile and online banking for individuals, allowing account management, fund transfers, bill payments, and loan requests with free download and registration. WhatsApp Banking is also available for balance inquiries, statement downloads, and chequebook requests via a secure chat interface after registration with an official QR code or link.

Exim Bank Comoros offers savings accounts, loans, and safe deposit boxes with varying minimum balances and annual interest rates. They also provide international money transfer services through MoneyGram, Western Union, Ria, and SWIFT, alongside corporate online banking and Visa debit cards. Fees for services are not explicitly detailed in the provided text, but specific account types require minimum balances, and safe deposit box rentals have annual costs based on size (ranging from 50,000 to 150,000 KMF). Loan application procedures involve submitting various personal and employment documents, while account opening requires identification and proof of residence.

Exim Bank Comoros offers digital banking via MyExim (app/web), Online Banking, and WhatsApp Banking for account management, transfers, and inquiries. Physical services include account opening, cash transactions, and safe deposit box rentals, with fees potentially applicable based on specific services and transaction types. Registration for MyExim Business requires an in-person visit to an agency.

Exim Bank Comoros offers a range of products including safe deposit boxes, gold loans, and accounts, with specific product availability varying by branch. Contacting the bank can be done via phone, email, WhatsApp, or through an online form for appointment requests and general inquiries. The bank operates 8 branches, 9 ATMs, and over 170 agent banking locations across Grande Comore, Anjouan, and Mohéli, with a dynamic online locator tool to find service points. Procedures for account opening differ, with a standard process for local accounts requiring branch visits and a fully online process for diaspora accounts.

Exim Bank Comoros offers a "Compte Diaspora" for Comorians abroad, requiring a minimum balance of 10,000 KMF, earning 1% annual interest, with no account maintenance fees and a free VISA debit card. Opening is 100% online through a 6-step process, and additional services include international money transfers, fixed-term deposits, and mobile banking via MyExim and WhatsApp.

Exim Bank Comoros offers account balance checks via app, USSD (free), or SMS alerts (500 KMF/month), and lost/stolen debit cards can be instantly blocked via app or hotline, with replacement cards costing 5,000 KMF. Procedures include ordering cheque books for 5,000-8,000 KMF and requesting statements with fees for older or certified copies.

Exim Bank Comoros offers personal loans and term deposits, with a calculator available to estimate loan repayments. The bank emphasizes personalized banking solutions provided by a dedicated global team.

Exim Bank Comoros offers general information about its history, network, and mission, but details on specific products, fees, and detailed procedures are not covered in this document. Customers can contact the bank via phone, email, or visit their website for further assistance.

Exim Bank Comoros offers various products including current and term deposit accounts, salary and gold loans, VISA debit cards, and safe deposit boxes for rent. For international money transfers, clients can utilize services like MoneyGram, Western Union, Ria, and SWIFT, with specific procedures and fees requiring confirmation at a branch or by phone.

Exim Bank Comoros offers digital banking services through its MyExim app, online banking, and WhatsApp for account management and transfers, with free statement downloads and self-service registration. Certain services like opening standard accounts and corporate banking registration require in-branch visits due to their procedural complexity.

Exim Bank Comoros offers 8 branches and 9 ATMs across three islands, with a dedicated Gold Loan Center in Moroni. To find locations or specific services like safe deposit boxes, customers are directed to the website's locator or can request a callback, as exact hours and addresses may vary.

Exim Bank Comoros offers a Diaspora Account with no maintenance fees, 1% annual interest, and a 10,000 KMF minimum balance, accessible via online application and fully managed through MyExim digital services. Remittance options include MoneyGram, Western Union, Ria, SWIFT transfers, and a Wallet-to-Bank service for mobile money integration.

Prêt Auto, Prêt Habitat, Prêt Éducation.

Exim Bank Comoros handles complaints regarding fees, failed transactions, and card fraud with specific response and resolution times, including a 60-day chargeback window for card disputes. Agents can propose fee reversals up to 10,000 KMF per month with manager approval for larger amounts or specific circumstances. For escalated issues, including legal threats or repeat complaints, the bank follows a strict protocol involving immediate ticketing, callback scheduling, and routing to specialized departments, with recovery gestures like apology letters or fee credits offered upon resolution.

Exim Bank Comoros offers a "Diaspora Account" with zero maintenance fees for balances over 1,000 EUR, earning 1.5% interest on Euro/USD savings and is opened online within 3 days. Inbound remittances can be sent via free SEPA or SWIFT (with fees), Western Union, MoneyGram, or the free "Envoyer aux miens" app feature, with various procedures and potential compliance checks for received funds.

Exim Bank Comoros offers various services accessible via phone and email, with a focus on customer support for existing and potential clients. They provide a mobile app, MyExim, for account management and fund transfers, and detailed contact information for general inquiries, fraud reporting, and lost/stolen cards.

This Exim Bank Comoros document highlights their information center, offering news, analyses, and industry updates. It also mentions downloadable forms and guides to assist with financial activities, and promotes their MyExim mobile app for account management and fund transfers.

Exim Bank Comoros offers several personal account types, including remunerated current accounts with or without checkbooks, and a Diaspora Account for Comorians abroad with a 1% annual interest and no account maintenance fees. To open a Diaspora account, applicants need valid ID, proof of address, and passport photos, with a clear 6-step online application process available.

Exim Bank Comores offers a broad range of financial products and services for individuals and businesses, with competitive pricing and a focus on innovation. The document highlights their commitment to customer satisfaction, technological advancement, and financial inclusion through a dedicated approach to personalized banking solutions.

Exim Bank Comoros offers tailored banking solutions including savings accounts, salary loans, digital account management via MyExim, and international money transfers through Ria, Western Union, and MoneyGram. They also provide VISA debit and prepaid cards, with specific products like the COMTPTE DIASPORA account featuring a low minimum balance, 1% annual interest, and no account maintenance fees.

This document from Exim Bank Comoros outlines career opportunities, emphasizing global impact, innovation, diversity, and continuous training. It is currently not advertising any open positions but encourages passionate individuals to express interest. The bank also highlights its mobile application, MyExim, for seamless financial management, though it does not detail specific products or fees.

Frais de tenue de compte, commissions de virement, tarifs cartes.

Fonctionnalités app mobile, activation, MPIN.

Grande Comore, Anjouan, Mohéli — horaires.

Exim Bank Comoros offers various loan products including personal, auto, and mortgage loans, with indicative rates ranging from 9-15%, and requires a 1% file fee. The application process for a personal loan involves submitting KYC documents, salary slips, bank statements, and a domiciliation form, with a typical turnaround time of 5 business days. Repayments are made via auto-debit, with late payments incurring a 2% penalty after a 5-day grace period, escalating to legal recovery after 90 days. Prepayments are permitted with a 1% penalty, waived if from old savings accounts, and the bank offers rescheduling or payment holidays for customers facing hardship.

Exim Bank Comoros offers enrollment for its MyExim mobile app and Web Banking requiring a registered mobile number and Comorian ID. The app facilitates various transactions including free internal transfers, domestic transfers with a 1,500 KMF fee, international transfers with fees starting at 15 EUR plus 0.1%, and wallet interoperability with MVola/HURI for a 500 KMF flat fee per transaction. Daily and monthly transaction limits vary by customer segment, with options to request increases. Bill payments for supported utilities and institutions are free for retail customers and 200 KMF per transaction for SMEs. Card management features like locking, permanent blocking for lost/stolen cards (5,000 KMF fee), contactless limit changes, and travel mode activation are also available through the app.

This Exim Bank Comoros document highlights their mobile application, "MyExim", which provides seamless access for managing accounts and transferring funds. The text emphasizes user convenience and accessibility to financial services through the app.

Documents requis, fréquence, procédure.

This Exim Bank Comoros document promotes their mobile app, MyExim, which offers seamless access to manage accounts and transfer funds. The app aims to provide convenient financial management services at your fingertips.

This Exim Bank Comoros document promotes their "MyExim" mobile app, highlighting its ability to provide easy access to manage accounts and transfer funds. While it emphasizes user-friendly financial management, it does not detail specific products, fees, or application procedures.

Étapes de blocage immédiat, réédition, délai de livraison.

Règles Banque Centrale des Comores.

Exim Bank Comoros offers various products like the "Exim Business" app for payments and bulk uploads, business cards, Letters of Credit, documentary collections, bank guarantees, and forward FX for trade. SME loans include bill discounting, spot credit, investment credit, and leasing, with a guarantee scheme for eligible sectors; cash management includes night deposits and cash pickup services. Account opening requires specific documents and minimum deposits, with a 7-day turnaround. Fees are detailed for trade finance (e.g., 0.25% quarterly for LCs) and loans (e.g., 12% for bill discounting). Procedures for payroll, business card issuance, and escalating issues like stuck LCs or fraud are outlined through the business app or specific ticket openings.

Cours EUR/KMF, USD/KMF, XAF/KMF mis à jour BCC.