Exim Bank Comoros · Inbound 360
Poste superviseur
Voix IA · prête
Live Operations Cockpit
Contact Center · Business Intelligence
Wednesday, July 22, 2026 at 11:16 PM · Exim Bank Comoros
1 degraded
77 open calls
5/6 on duty
Calls Today
0
live
MTD
65
Jul
YTD
698
2026
Open Calls
77
in queue
FCR Global
84%
1st contact
Human Handoff
10%
95 calls
Call Volume · 14 days
Daily inbound volume with FCR overlay
Trend
Intent Mix
Top reasons customers call
Agent Performance · FCR by AI Agent
First Contact Resolution rate per AI squad member
Today · Hourly load
Calls by hour of day
AI Agent scoreboard
| Agent | Calls | FCR | AHT | Sentiment |
|---|---|---|---|---|
| Fatima | 190 | 86% | 4m 48s | 0.62 |
| Ibrahim | 181 | 85% | 4m 51s | 0.65 |
| Nadjma | 163 | 80% | 4m 34s | 0.66 |
| Youssouf | 159 | 81% | 5m 0s | 0.63 |
| Saïd | 158 | 85% | 4m 46s | 0.64 |
| Zainaba | 149 | 85% | 4m 56s | 0.64 |
Language mix
العربية262 · 26%
English252 · 25%
Français249 · 25%
Shikomori237 · 24%
Avg Sentiment
0.64
/ 1.00
Avg Handle Time
4m 49s
Telephony Infrastructure
SIP trunks · PBX · Gateway health
Attention
SIP Trunk · Primary
● Healthy
42ms
Load
92%
SIP Trunk · Backup
● Healthy
58ms
Load
12%
PBX Cluster
● Healthy
8ms
Load
68%
Voice AI Gateway
● Healthy
120ms
Load
74%
CRM Sync (T24)
● Healthy
210ms
Load
55%
Recording Storage
▲ Degraded
890ms
Load
88%
Human Agents · On Duty
Escalation team roster · live
5 / 6
AS
Amina Said
Team Lead
available
KB
Kassim Bacar
Senior CSR
on-call
Queue: 2
HA
Halima Ali
CSR · Loans
available
OY
Omar Youssouf
CSR · Cards
on-call
Queue: 1
RM
Rafia Mohamed
CSR · Digital
break
NC
Nassur Combo
CSR
available